If eMotorWerks Server Is Down

Kris Kluzak -

Apologies if you were affected when your JuiceNet device went offline.

Our server has been getting some upgrades and you may experience server outages from time to time.  We will always do our very best to minimize the time down.

Please understand that you will still be able to charge your EV normally, but your Time of Use and amperage settings will be unavailable.

If you are using TOU and need to override, but controls are unavailable, please unplug your JuiceBox to erase the temporary memory of the schedule.  It will then charge until full, unplugged, or when the servers come back up.  Please keep an eye out if the servers come back you will then need to override to charge.

If you had previously set up a Load Group or a wire rating on the Dashboard for your current wire ampacity, this setting will be remembered by the JuiceNet device regardless of power cycling the box. 

Apologies for any inconvenience, we are always striving to improve our server-side capabilities to give you the best and most useful information and control for your 'Smart Charging" EVSE.

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7 Comments

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    Thad Anders

    Thanks for posting this.  I thought the problem might be on my side.

    Any idea when the problem may be resolved or can I get notified when it is?

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    Kris Kluzak

    Thanks for checking on our support page for this.  We currently have 3 engineers workign on it and hope to have it resolved within the next few hours.

    Thanks for your patience!

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    Thad Anders

    I guess it must be resolved now, because my JuiceBox is online.

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    Steven Schluter

    No luck setting my new one up yet. 

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    Kris Kluzak

    The servers came back up just before midnight, so yes, existing units should have reconnected automatically.  New units may still be having issues, but we are working on that and it should be resolved within the next few hours if not already.

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    Steven Schluter

    My new unit still won't connect. Tried it a few times today, with no luck.

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    Kris Kluzak

    Hi Steven, Where are you getting in the process?  The first step is to connect it to your home network which you should be able to do regardless of our servers.    

    You can email me directly at [email protected] and I can help you thru the steps. if you need help to get it connected to your home server.

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