Connecting JuiceBox to Wi-Fi

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4 comments

  • Jeff Kendall

    These instructions do not match what happens on my phone and contradict printed instructions. I can connect to the juicebox wifi. I never see anything in the app to associate my home wifi with the app. No button. No place in the setup menu. 

     

    I'm happy with the box but your instructions in general are terrible. Not just this page but site wide. And.............. to find anything, you have to use google search because the search on your website doesn't find anything relevant. This is 2018. That search experience was expected in 1998. Not now. But cheer up. Your not alone in that search function ineptitude. 

  • Kris Kluzak

    Hi Jeff,

    Thanks for the feedback.  I have asked our engineering team to take a look and see what is going on with this particular issue on the app.  Please open a support ticket at emotorwerks.com/contact or give us a call at 844-584-2329 to see if we can actually help you out.

    When you contact us, please let us know your OS, are you using an iOS or Android?

    Even better, submit the request thru the app and we'll have that info.

    We will also need your UNIT ID number, the really long one that starts 0817 and has between 25 and 28 characters.  It's on the side sticker with the QR code.

    Thanks

  • Jeff Kendall

    The issues I encountered were; 

    1. Multiple versions of instructions found when searching emotorwerks and using google. I used google because I was dissatisfied with what I found using the search function on your website. I know how it goes. Documentation gets created and then never updated. New documentation gets created instead.

    2. I never found instructions for my specific issue (reconnecting after a local network change (router/SSID/password).

    3. Some instructions said when on the app, go to settings. There is some confusion here. When on the app, tap the 3 bars in the top right and that is what eMotorWerks calls 'settings'. I missed that and tapped settings on the settings page. That of course got me nowhere. I think your instructions should say tap the 3 bars, not 'settings'. Tapping the 3 bars gets you TO settings.

    4. Where the instructions say to browse to setup.com, I get an error. I think this is because when you are connected to the JuiceBox wifi, there is no internet access and no DNS to resolve the name. If the instructions just said browse to 10.10.10.1, that would be clearer. Maybe there should have been internet access thru JuiceBox???? Not sure about that. And maybe it is supposed to be able to resolve setup.com. It didn't for me while on my phone. 

    5. When chatting with the tech, the chat box is tiny (desktop/chrome). Very frustrating because you wind up scrolling so much. 

     

    I'm ok now. I also documented the procedure I needed in my Evernote system. So you don't need to follow up. I would  think that this is a common enough problem that it should be documented specifically.

     

    The tech, Anastasia(?) was fine. She was patient, helpful. Patient with what really turned out to be my misunderstanding of what the 'settings' page was. 

     

    As background, I'm using a Google Pixel 2, Android 9.

    Also used Windows 7 64 bit desktop with Chrome 70.0.xxxxx

    I have a NetGear Nighthawk X6S AC4000 Tri-Band WiFi router

  • Kris Kluzak

    Hi Jeff,

    Thanks for the feedback, and you bring up a great point.  We have a specific response that addresses reconnecting your Juicenet device to your WiFi after a router or password change, but it isn't here on the community pages.  I will ask that we get that added because it does happen more often than we'd like to think.  I do want you to have it (pasted in below) and we will get it added.

    I'll let Anastasia you have it resolved, and I'm glad she was able to help you.

    Thanks- Kris

     

     

    Please read our WiFi setup guide and make sure you're following its steps.

     

    Below is the dashboard set up without the app. If you changed routers or had a network change you can use this method to get the box back online. It will walk you thru the simple set up which gets it online and pinging.

     

    1. Make sure you have your smart device (laptop/tablet/smartphone) ready - you will use one of them to pair your JuiceNet charging station with your home WiFi network.
    2. Unplug the JuiceBox, then plug it back in (or flip the circuit breaker off, wait for 20 seconds, flip the circuit breaker back on). Note: The following steps must be completed within 2 minutes of plugging in the JuiceBox.
    3. Open the Wi-Fi settings on your smart device. Connect to the "JuiceBox-###" or "JuiceNet-###" Wi-Fi network using the password "GoElectric" (case-sensitive).
    4. In a web browser, navigate to 10.10.10.1 or to setup.com to view a list of available Wi-Fi networks.
    5. Select the desired Wi-Fi network. Enter the Wi-Fi network password, if necessary. Click Connect.
    6. Verify that the JuiceBox is connected by checking that the "Network" indicator on the enclosure is solid blue.
    7. You can now navigate back to the dashboard to complete the “add JuiceNet Device” section. It will then appear in your app automatically.

    Note: If you are just reconnecting the WiFi (new router or change) then no need to do anything else.  The Juicenet device is already in your account, it will now be available to make changes again and see live data.

     

    I have also included a few short videos here for your reference:

     

    iOS video walkthrough

    Android video walkthrough

    Dashboard Setup Video Guide

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